World-Class Telecommunications Service Development.
Picture Of The Book:
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| World-Class Telecommunications Service Development. |
About The Book:
By taking a closer look at the underlying processes behind the development of telecommunications services, this text shows the reader how to create a successful service within the organization, and better organize and manage service delivery efforts. This text, written by an experienced communications expert with 20 years of professional experience, identifies and describes the two critical phases of product development - product and service delivery levels - and explains how they work together to form a communications service.
Information About The Book:
Title: World-Class Telecommunications Service Development.
Language: English.
Size: 1.95 Mb.
Pages: 286.
Format: Pdf.
Year: 1998.
Edition: 1.
Author: Ellen Ward.
Contents Of The Book:
Chapter 1: The Telecommunications Industry—What’s Ahead.
Chapter 2: The Challenge of Development Within the Telecommunications Industry.
Chapter 3: The Product Development Orientation.
Chapter 4: Views Into Product Development.
Chapter 5: The Cycle and Phases of Product Development.
Chapter 6: Phase 1: Opportunity Analysis.
Chapter 7: Phase 2: Defining the Product and Determining Feasibility.
Chapter 8: Phase 2 Continued: Issues of Product Definition and Design.
Chapter 9: The Process and Processes of Service Delivery.
Chapter 10: Phase 3: Designing Process Requirements.
Chapter 11: Phase 3 Continued: Tools and Techniques for Process Design.
Chapter 12: Integrating and Automating the Service Delivery Process.
Chapter 13: The Environment of Service Creation and Delivery.
Chapter 14: Telecommunications Management Network.
Chapter 15: Phase 4: Into Development.
Chapter 16: Phase 5: Implementation and Trials.
Chapter 17: Phase 6: Launching the Service.
Chapter 18: Organizing for Product Development.
Chapter 19: Building Teams That Win.
Chapter 20: Approaches to Team Building and Rapid Development.
Chapter 21: Beyond Product Launch: Completing the Development Cycle and Managing the Product in Life.
Chapter 22: The World-Class Service Provider.
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